What forms of identification do you take?
The majority of hire’s are completed with a driver’s license and credit card, although we do have other options to make things as easy as possible. Identification is just to make sure our equipment is in safe hands. If you are unsure about your identification documents then please call your local branch to discuss.
2 forms of identification are required.
Primary (photo) Identification:
Can I return equipment from one branch to another?
You may return ‘non-towable’ items to any branch within 50kms of the hiring branch free of charge. Towable items, vehicles or returns to branches more than 50kms away will incur a relocation fee equal to the total cost of repatriating the item.
Note: This may involve costs incurred from third party logistics providers.
Non Towable items are items that can be easily transported on a light commercial vehicle. They are not required to be towed and do not require a large truck or specialist vehicle to relocate.
Do I need to clean equipment before returning it?
Do you do one way hires?
A customer may return ‘non-towable’ items to any branch within 50kms of the hiring branch free of charge.
Towable items, vehicles or returns to branches more than 50kms away will incur a relocation fee equal to the total cost of repatriating the item. Note: this may involve costs incurred from third party logistics providers.
Interstate relocation is not available – except for branches within 50km of each other for border branches.
How do I request a pick up?
It’s easy, give us a call and request a pick-up. It’s important to obtain a valid ‘customer pickup number’ so we don’t continue to bill you. Our vehicle will then be out to collect the equipment, usually the same day.
Please ensure there is a safe area where our driver can load our equipment and complete the paperwork. If any dismantling is required, ensure the equipment is dismantled and ready for pickup, otherwise the hire (and hire charge) will continue.
Our drivers are pretty busy, and it really helps when you’ve got everything ready for them to transport.
How do you calculate delivery?
Delivery is calculated based on the type of transport required to move your item. For example an item we can load onto a ute is cheaper than an item requiring a truck. For each transport category we have a set charge which applies ‘one-way’ inside a delivery distance. Distance is calculated from the delivery address to the nearest available branch.
We base our prices on a 25km range for metro areas and 50km for regional areas and specialist branches. Anything outside of these ranges requires confirmation with us.
What if I hire two items, is that two delivery charges?
We’ll always try and get your items onto one vehicle and therefore only one charge. However at times we may need more than one vehicle to deliver your items safely, so the number of deliveries required determines the number of charges.
For online bookings, we don’t always know how many vehicles are required, we assume only one, however when multiple items are ordered we may need to revise the charge. Don’t worry, we’ll always contact you beforehand.