At Kennards Hire, we recognise the importance of protecting the privacy of the personal information we collect from our customers and prospective customers. We are committed to and bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (as amended).
We collect your personal information from our hire agreements, our credit forms, or what you tell us or show us when you telephone us, visit our branches, or browse on our website. We also collect personal information from credit reporting agencies and from searches we conduct, including the PPS Register.
When you are making enquiries about our products and services, we will usually ask you for your name, your contact details including your phone number, address, and email address. This helps us to contact you to answer your enquiries.
When you hire any equipment from us, we will request that you supply us with some or all of the following:
Your credit card details for the purpose of paying for your hires and purchases from us may be tokenised, and if so, the token will vest in and remain the property of Kennards Hire at all times.
If you apply for a credit account with us, we may ask for the above information, as well as:
We do not seek to collect any sensitive information about background, political beliefs, etc.
All information sought is required for our business purposes, which includes:
When you visit our website, we may collect the above information from you if you provide it to us. We may also collect logging information about website activities (e.g. date and time of visits, the number of pages viewed, your operating system, etc) using “cookies”, as commonly used by most other websites. A cookie is a packet of information that allows the hosting computer to identify and interact with you. The cookies do not identify any personal information but may provide us with statistical information that we can use to analyse our services. If your computer does not allow the placement of cookies, your navigation on our website may be restricted.
Kennards Hire also uses Google Analytics to collect and process information. Including Google Analytics Advertising Features
to track location and device data, website product impressions, purchase funnel behaviour and traffic and engagement. We use identifiers such as the Google Analytics cookie and the Google advertising cookie to deliver targeted and personalised advertising. If you would like to opt out of Google Analytics interest based advertising you can do so by updating your Google privacy and personalisation settings. For further details please view “How Google uses data when you use our partners’ sites or apps” located at https://policies.google.com/ technologies/partner-sites
Your personal information may be shared with any members of the Kennards Hire Group of Companies.
We assume we have your consent to use your personal information for the above purposes, in particular, for the purposes of sending information to you about our products and services, unless you advise us not to.
If you do not want us to contact you or send you information, please let us know by emailing email@example.com or by selecting the unsubscribe link on relevant communications.
Kennards’ equipment, vehicles and tools (Equipment) may contain
on-board devices (each a GPS Device) which enable the Equipment to be connected to the internet and to send commands to and receive certain information from the Equipment, including geolocation data from a global positioning system and other data including but
not limited to speed, battery voltage and ignition status of such Equipment.
By hiring any Equipment from us you expressly agree to Kennards using a GPS Device on such Equipment during the rental period, and to us collecting, using and retaining information from the GPS Device, and that Kennards is the owner of that data.
Information from the GPS Device may be used:
You may opt out of receiving promotional materials from us, by emailing firstname.lastname@example.org or by selecting the unsubscribe link on relevant communications.
As a general principle, Kennards will not provide any unrelated party (including any overseas recipients) with any personal information it has collected about you. Exceptions may
Other than the purposes above, we will not disclose your information unless with your express consent, or as required or authorised by law.
We store information in different ways, including hard copies and electronic form. We take all reasonable care to ensure that the personal information about you is protected from loss, misuse or alteration. We also have electronic security systems in place to protect your personal information transmitted through our website.
You have a right to access the personal information we store about you. If you wish to access your information, please write to us (our contact details are at the end of this statement). Subject to verification of your identity, we will provide you with access to any information we are holding about you as soon as practicable. We may charge you the reasonable costs of processing your request.
If you believe that the information we hold about you is inaccurate, incomplete, or out of date, please let us know, and we will take reasonable steps to correct it. If we do not agree that there are grounds for amendments, then we will follow the procedures set out in the APPs.
You can refuse to provide us with your personal information if you are making general inquiries about our products and services. However, we may not be able to answer your requests in some cases, or conduct business with you, if you refuse to disclose the personal information that we require.