What is After Hours Returns?
Kennards Hire now offers an After Hours Returns service, at selected branches throughout our network, so you don’t have to worry about returning equipment, when the branches are open. This allows you to concentrate on the job at hand, and not the clock.
It’s just another way that we make your job easy, by allowing you to return equipment at any time of the day, night or weekend. Simply focus on doing what you have to do, and return the gear when you’re done. Does this allow you to stress less? Ken Oath!
How Does It Work?
Step 1
Book equipment online or via local branch
Step 2
Discuss After Hours Returns with your local branch
Step 3
Receive unique PIN via SMS
Step 4
Use PIN to access After Hours Returns branch
After Hours Returns Process
How You Benefit
Concentrate on Getting the Job Done
No more stressing about traffic, or school pick ups. Simply concentrate on getting the job done no matter what time of day it is.
Return Equipment at Your Convenience
Return the equipment at your convenience, once the job is complete, no matter what time of day (or evening) it is.
Return Your Equipment When You’re Done
Working at night is enough of a challenge in itself. Now you can return equipment as soon as you are done with it instead of waiting to return equipment in the morning.
We’ve Got You Covered
We understand project timelines can be unpredictable, so we offer a PIN for peace of mind. If you don't need it, no problem—just know we're here when you do.
Branches Offering After Hours Returns
Visit our Find a Branch page to search for the closest After Hours Returns branch to your location.
What Our Customers Think
Dan from Smeaton Grange, NSW
"The team went above and beyond to make everything easy. I showed up close to closing, but they told me not to worry and handled it all!"
Evelyn from Glandore, SA
"Everyone was super helpful and polite, making the whole process easy. I loved the after-hours drop-off—such a great idea! I’d definitely recommend Kennards Hire."
Russell from Myaree, WA
"Excellent customer service! The team was really helpful, even connecting the trailer to my car for me. The best part was when I called late in the afternoon to ask about returning the trailer, and they offered their after-hours service—super convenient!"
Bella from Townsville, QLD
"Super easy process, and the staff were friendly and helpful. The after-hours drop-off was a game-changer—I returned the item at 1 am before work, which made everything so much more convenient."
Pat from Geelong, VIC
"Great service with clear communication, and the quick pickup was a breeze. The best part was the after-hours drop-off—perfect for my busy schedule the next day. Will definitely be coming back!"
Frequently Asked Questions
What is the After Hours Returns process?
In preparation:
- Discuss After Hours Returns option a with Kennards Hire team member.
- If After Hours Returns is the best option, a unique PIN will be allocated.
- The team member will provide any relevant information around the location in the branch where the equipment is to be returned, along with any other specific guidance, e.g., use of the crane, vehicle and trailer return bays, etc.
- The unique PIN will be provided to you via SMS, along with access to supporting information.
- Then, focus on your job or project, and not the clock.
When returning equipment:
- Open the gate with your PIN followed by #.
- Allow the automatic gate to open or manually open the gate, depending on the type of gate at the respective branch.
- Drive in following the branch map or arrows and return equipment in Equipment Zone as marked, park vehicles or trailers in the designated Vehicle & Trailer Zone. If returning a trailer, ensure it is chocked, the handbrake applied and jockey wheel locked in downward position.
- If picking equipment up, proceed to the designated pickup area as instructed when PIN was issued.
- If using the branch crane please read instructions carefully and return the crane to the stowed position.
- Vehicle or equipment keys should be placed in the Key Drop Box on return. When exiting the branch, re-open the gate with your PIN followed by #, or manually close the gate on exit. Ensure the gates have locked after you have exited the branch.
- If you need assistance please call the branch specific number, located on the branch gate sign or previously provided supporting information.
- To discuss the After Hours Returns option for your situation, contact the team at your local Kennards Hire branch.
After Hours Returns terms and conditions apply.
Am I able to pick up equipment outside of trading hours?
There is also an option to potentially pick up equipment, outside of the normal branch trading hours as well.
To discuss the After Hours Returns option for your situation, contact the team at your local Kennards Hire branch.
