General Customer FAQ's
- How can I contact Kennards Hire?
- Am I able to make a complaint?
- What are your trading hours?
- Are you currently hiring?
- What do you mean by specialist branches?
- Are you the same as Kennards Self Storage?
- What's included in the rate?
- Where can I find out more about your privacy policy?
- Where can I find out more about security on your website?
- What do I do if I have a problem or fault?
- What if Kennards Hire doesn't have what I need?
- What are QR codes and how do I access them?
- What other services do you offer?
- I'm having trouble accessing the website
- How do I get support?
- Why do I have to select a branch?
- I'm having trouble signing in
- I can't sign up
- How to determine what size generator I need?
- How to determine the towing capacity of your vehicle?
How can I contact Kennards Hire?
Simply phone through to one of our branches, contact us on 135 135, email us at info@kennards.com.au or use our 'Live Chat' option (click on the icon on the left side of your screen) . And if that doesnt appeal to you, post or tweet on our social media accounts (icons at the bottom of the screen)! We’ve got a fair few ways for you to get in touch with us if you have any questions.
Am I able to make a complaint?
If you'd like to lodge a complaint, an email is the best method of getting in touch with us. We take complaints very seriously, so please be as detailed as possible in your email to us so we can take a good look at the problem. Email us at info@kennards.com.au.
What are your trading hours?
Caught us outside of business hours? You’ll want to take a look at the times we’re open. These are based on the branch, so take a look at our branch finder.
Are you currently recruiting?
We most likely are! We’re often looking for top performers who want to go the extra mile for our team and our customers. If you'd like to work with us, see our careers section.
What do you mean by specialist branches?
These aren’t some state secret. If you want to find out exactly what specialist branches are, click here. Contact us on any of the options above if you still have any questions.
Are you the same as Kennards Self Storage?
While we were the same business in the past, Kennards Self Storage is now only affiliated with us by name. We know it can be pretty confusing, just remember to attach ‘Hire’ to the end of the title!
What’s included in the rate?
We’ve never wanted to be the biggest hire company, just the best! We believe in no hidden extras and a fair dinkum approach to pricing. Our rates include a few other services that we reckon are really useful. We’ll always include GST and basic damage waiver in our rates, as well as little extras we think make your job easy. Where there are optional items or additional charges we’ll make sure these are well understood before you hire. It's these additional services that set us apart and are why our customers continue to hire from us – and why you should too!
Where can I find out more about your privacy policy?
Privacy is really important to us, and that’s why we try and keep our policy constantly up to date. If you want to find out any more about our policy, read more here.
What do I do if I have a problem or fault?
If you’ve run into problems, call your hiring branch or 135 135. We take problems and faults seriously, and we want to hear about them as soon as they happen.
What if Kennards Hire doesn't have what I need?
We're constantly adding new equipment to our range, so if you don't find what you're looking for then please get in touch via the options listed above.
If your local or preferred branch doesn't have equipment available for hire, we'll work with our other branches to source it. We’ll always try to get you the equipment you’re after, without delay.
What are QR codes and how do I access them?
Technology has a pretty large list of buzzwords, but QR codes are an easy way to access websites from your smart phone. Simply aim your camera at the QR code using a QR code app and the relevant web page will launch.
By scanning our QR codes, you will have access to a myriad of information relevant to your equipment. This includes (where applicable):
- The full service history
- Certificate of test and examination
- Operators manual
- Risk assessment
- Pre delivery checklist
- Online operator safety checks
- User guide
- Equipment video
- Maintenance schedule
- Insurance details
- Safety alerts
What other services do you offer?
We've got a range of services on offer that are sure to be useful.
- Expert advice
- After hours services
- Emergency servicing
- Breakdown services
- QR codes
- Large network across Australia and New Zealand
- Servicing and safety documentation
- User guides
- How-to-videos
- Daily Blog
I'm having trouble accessing the website
If you want to access our website, then you’ll need to be using the right browser to view it correctly. Try updating Internet Explorer, Google Chrome, Safari, Mozilla Firefox or Microsoft Edge to the latest versions to access it.
Once you’re on the right browser it should display correctly, but let us know if you’re still running into problems.
Why do I have to select a branch?
Selecting a branch shows you the relevant equipment for your area, the relevant rates and the correct delivery information. After all, you don’t want to be shown a mini-loader halfway across the state when you need a jack hammer locally!
I'm having trouble signing in
You must sign in to be able to view your account details and manage your hires.
If you receive a message that says your email address/password is incorrect, follow the steps below:
- Make sure you are using the same email address and password you registered with.
- If you can’t remember your password click on the ‘forgotten password’ link on the sign in page. You’ll be prompted to enter your email address and we’ll send you an email with a link that will allow you to create a new password for your account.
- If after this you still can’t sign in, get in touch with us giving as much detail as you can about the issue including screen shots of any error message you get and what you’ve done so far to try to resolve it.
I can't sign up
You need a valid email address to sign up for our website. Your password may also not meet the minimum requirements. It has to be six characters or more, and we reckon it’s a good idea to throw a number in for extra security!
How to determine what size generator I need?
You need to determine the peak Watts (this is the “Approx. starting wattage” on Wattage estimation table below) or Amps needed for each appliance or tool that will be plugged in to the generator. All electrical equipment will have a compliance label (usually fixed to the electrical item) or information in the owner’s manual relating to the Watts or Amps required. Add up the total Watts of all the electrical items and then ensure you choose a generator that has a higher power rating than you require.IMPORTANT NOTE:
- Some electrical items like air compressors, airless sprayers or concrete grinders can require up to three times the amount of stated power on startup and this needs to be taken into consideration when determining Watts required.
- Inverter Generators are recommended for sensitive electrical equipment like computers, stereos, TV’s, phones etc. The clean, stable power produced by Inverter Generators won’t damage your sensitive electronic devices - giving you added peace of mind.
Use the below formulas to then determine the kVA size of the generator you require.
- 1 Amp @ 240V = 240 Watts
- 1kW (Kilo Watt) = 1000 Watts
- 0.8 kW = 1 kVA
| Domestic Appliance | Approx. Running Wattage | Approx. Starting Wattage |
| Portable fan | 40 | 120 |
| Bar fridge | 180 | 600 |
| TV (50") | 200 | 200 |
| Laptop computer | 250 | 250 |
| Desktop computer | 300 | 300 |
| Refrigerator & freezer | 550 | 1300 |
| Toaster | 800 | 1200-1600 |
| Coffee maker | 1200 | 1200 |
| Household kettle | 2200-2400 | 2200-2400 |
| Caravan air conditioning unit | 100-200 | 2200-3200 |
| Trade appliance | Approx. Running Wattage | Approx. Starting Wattage |
| Electric hand drill (1/2") | 700 | 1000 |
| Belt sander | 950 | 2400 |
| Electric chainsaw (14") | 1100 | 1100 |
| High pressure washer (1hp) | 1200 | 3600 |
| Bench grinder (8") | 1400 | 2500 |
| Air compressor (1hp) | 1400 | 3600 |
| Circular saw (7 1/4") | 1500 | 2400 |
How to determine the towing capacity of your vehicle?
In order to tow safely and legally, you must tow within your car's towing capacity, which is the maximum amount of weight your vehicle is able to tow as recommended by the manufacturer. Your vehicle’s towing capacity must be greater or equal to the Aggregate Trailer Mass (ATM) (combined weight of the trailer and its full load capacity when it’s not coupled to a tow vehicle).There are three main items you need to check to determine your vehicles tow capacity.
- Vehicles maximum tow capacity as recommended by the manufacturer. Your vehicle's towing capacity figures should be listed in the owner's manual and they should also be easily tracked down within vehicle specification sheets or sourced from a vehicle manufacturer's website. This is listed as two separate figures, braked or unbraked towing (vehicle maximum tow capacity) which refers to tow capacity of the vehicle when towing trailers with or without brakes.
- The maximum capacity of the tow bar fitted to the frame your vehicle which can usually be found on the tow bar compliance plate.
- The tow ball rating which is stamped on the tow ball.
Your towing capacity is limited to the lowest rated towing related part. For example if you manufacturer rates your car to 3000kg, the tow bar is rated to 2000kg and your tow ball is rated to 3500 kg, then your towing capacity is 2000kg as per the tow bar weight capacity.
This information is intended as a guide only as there are other factors that can affect your towing capacity including:
- Load of the tow vehicle (passengers, luggage etc). The vehicle-and-trailer combination always has to weigh within the Gross Combined Mass (GCM) limit that is the maximum your vehicle-and-trailer combination can legally weigh.The GCM can be found in your owners manual or from the manufacturer.
- Load positioning to ensure the load is distributed in a way that will keep the towing vehicle stable and safe to drive.
- Aggregate Trailer Mass (ATM) (combined weight of the trailer and its full load when it’s not coupled to a tow vehicle). This can be found on the Kennards Hire equipment page under the specifications tab by adding the trailer weight and load capacity.
- Ball load (how much weight a trailer imposes on your tow ball when it is hitched to your vehicle and the jockey wheel is not taking any weight). Ball load is 10% of the Aggregate Trailer Mass (ATM).
- Gross Trailer Mass (GTM) is the weight of a fully loaded trailer imposed on the trailer’s axle when coupled to the tow vehicle.
- In New Zealand every light vehicle and trailer combination must be capable of stopping within a distance of seven metres from a speed of 30km/h. In effect, this means that the maximum allowable weight of an unbraked trailer is limited by the weight and braking ability of the vehicle being used to tow it.
CUSTOMER SERVICE CENTRE
Call 135 135 to speak to a customer service representative.
info@kennards.com.au
