b'OUR CUSTOMERSServicemenDelivery ServicemenHire ControllersService ManagersManagersThis organisational chart is different to most. We putDirectorsour customers at the top and the bosses at the bottomwe are all here to serve customers and our customers have access to all of us at any time. THE MOST IMPORTANT PEOPLE IN THE COMPANY ARE OUR CUSTOMERSAbove The Kennards Hire organisational chart that appeared in the 1988 Personnel Booklet for new recruits.'