b'CHAPTER 07BUILDING THE CULTURE | 91SUPPLIER AWARDSKennards Hire has a reputation for demanding the best,Glen Bailey is owner of Ladamax ladder manufacturers, not just from its staff, but from its suppliers too. Andywhich has supplied Kennards Hire for forty years. A reckons if a part was needed that wasnt on the shelf,handcrafted Kennards-branded pen takes pride of place he and Nev expected the supplier to take it off a newon his desk. He believes the Kennards Hire brand reflects item to keep the equipment running. The company hasthe quality of people who operate the company: polite, established longstanding relationships with its suppliers,personable, efficient and professional. Andrew is truly which are profitable and loyal on both sides. Those whoone of natures gentlemen, he says, and Kennards can meet their demands are rewarded with lucrativefunctions are like a personal homecoming.contracts and ongoing relationships that lasted through the years. The best suppliers become a part of theAnother gala dinner to recognise suppliers contribution was Kennard family and the business draws great pride fromheld in 2023 as part of the seventy-five-year celebrations.the fact that so many of these relationships have endured.To recognise the significant contributions suppliers make to the business, Kennards Hire recognised suppliers through a gala awards night in 2013another industry first. It was held in Artarmon, and Hilti was awarded Supplier of the Year. During this event awards were given out in categories that reflect Kennards Hires values: The Fair Dinkum Award for the supplier deemedto have delivered on their promises, who was reliable, upfront and honest.The Every Customer a Raving Fan Award for supporting Kennards Hire best in dealing with customer services and needs.The One Family Award presented to the supplierthat has been the best partner (part of the family) in its true sense as measured by our people in the branches.The Taking Hire Higher Award for continuous improvement and innovation with new products.The best suppliers become a part of the Kennard familyand the business draws great pride from the fact that so manyof these relationships have endured.'